Subsidised Travel with Total Mobility & ACC Support
Helping you access the transport support you're entitled to, safely, simply and with care
At Health Shuttle, we’re proud to support eligible passengers through the Total Mobility Scheme and ACC-funded transport services. Whether you need assistance getting to medical appointments, rehabilitation, or simply navigating daily life, we’re here to make transport easier and more affordable.
What Is the Total Mobility Scheme?
The Total Mobility Scheme is a New Zealand-wide programme that provides subsidised door-to-door transport for people who have difficulty using public transport due to a long-term disability or mobility challenge.
We’re registered with Auckland Transport, and all eligible trips will automatically apply the discount when you book with us.
If you're a Total Mobility Card holder, you can receive up to 75% off your fare, with subsidies capped based on the value of the trip:
Up to $80 per trip: You’ll receive 75% off the fare
Trips over $80: A maximum subsidy of $60 applies
Do You Qualify for Total Mobility?
Are you unable to travel independently on buses or trains?
Do you have a permanent or long-term impairment that affects your ability to use public transport?
Do you require personal transport service?
If you’re unsure, we can guide you in the right direction or connect you with your local assessment provider.
Accessing Your Discount - How it Works
This programme is administered by Auckland Transport and typically covers 75% of the fare, up to the regional cap. Rest assured, all pricing will be clearly explained before you travel, no surprises, just support.
Let us know at the time of booking that you hold a Total Mobility Card
We’ll confirm your eligibility and apply the appropriate subsidy
Present your card on the day of travel
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ACC Transport Support
If you’re recovering from an accident or injury, you may be entitled to transport support through ACC. Health Shuttle is an experienced provider for ACC clients, offering comfortable, caring transport during your recovery period.
We understand the process and work closely with support coordinators and case managers to ensure:
Let us know your claim number or contact details for your case manager, and we can help coordinate your travel.
We’re Here to Help
Many people are unaware of the transport support available to them. At Health Shuttle, we don’t just offer a ride, we offer help navigating the system.
We’re happy to answer questions, explain entitlements, and connect you with local resources to make the process less overwhelming.
Need help applying for Total Mobility or confirming your ACC cover?
Give us a call. We’ll walk you through it.
